REFUND POLICY

RETURNS AND REFUND POLICY

Last updated: 18 October 2026

At Daremolivo, we want you to love your new leather jacket or outerwear. If you are not completely happy with your purchase, this policy explains how to return it and get a refund.

This policy does not affect your statutory rights as a consumer under UK law.

YOUR 14-DAY RIGHT TO CANCEL

You have the right to cancel your order within 14 days of receiving your items, without giving a reason. If your order arrives in more than one parcel, the 14 days start from the day you receive the last item.

HOW TO RETURN AN ITEM

Step 1: Email us at info@daremolivo.com within 14 days of receiving your order. Please include your order number, the items you want to return and the reason for your return (optional).

Step 2: We will reply with the return address and return instructions. Please do not send items back without contacting us first, as this may delay your refund.

Step 3: Send the items back within 14 days of telling us you want to cancel. We recommend using a tracked delivery service and keeping your proof of postage, as we cannot be responsible for returns lost in transit.

CONDITION OF RETURNED ITEMS

To receive a full refund, items must be:

Unworn, unwashed and unaltered.
In their original condition, with all tags still attached.
Returned in their original packaging where possible.
Free from perfume, makeup, deodorant, pet hair, smoke smells or other marks.

You may try items on in the same way you would in a shop to check the size, fit and style. If items are returned used, damaged or with tags removed, we may reduce your refund to reflect the loss in value.

RETURN SHIPPING COSTS

You are responsible for the cost of returning items, unless the item is faulty, damaged or incorrect.

REFUNDS

Once we receive and inspect your return, we will email you to confirm whether your refund has been approved.

Approved refunds are made to your original payment method within 14 days of us receiving the returned items, or within 14 days of you giving us proof that you have sent them back, whichever is earlier.

If you return your whole order within the 14-day period, we will also refund the standard delivery cost you paid. If you chose a more expensive delivery option, we will only refund the cost of standard delivery.

Please allow a few extra working days for your bank or card provider to process the refund.

EXCHANGES

We do not offer direct exchanges. If you need a different size or colour, please return the original item for a refund and place a new order for the item you want.

FAULTY, DAMAGED OR INCORRECT ITEMS

If you receive an item that is faulty, damaged or not what you ordered, please contact us at info@daremolivo.com as soon as possible, ideally within 7 days of delivery. Please include your order number and clear photos of the item, the problem and the packaging.

We will cover the cost of returning faulty or incorrect items and offer a repair, replacement or full refund in line with your rights under the Consumer Rights Act 2015.

ITEMS WE CANNOT ACCEPT FOR RETURN

Unless faulty, we cannot accept returns of:

Items that have been worn, washed, altered or damaged after delivery.
Items made or customised to your personal specifications.
Gift cards.

SALE ITEMS

Sale items can be returned in the same way as full-price items, within 14 days and in their original condition. Refunds are made for the price you paid.

LATE OR MISSING REFUNDS

If you have not received your refund after it was confirmed, please first check your bank account again, then contact your bank or card provider, as processing times can vary. If you still have not received it, please contact us at info@daremolivo.com.

If you have any questions about returns or refunds, please contact us:

Daremolivo (CLUB ENA LTD)
Unit 14 Princeton Mews, 167 London Road, Kingston upon Thames, KT2 6PT, England
Email: info@daremolivo.com
Phone: +44 7447 580710